If you have any questions regarding these Terms and Conditions, or if you have any questions, complaints, claims or other concerns relating to Reclé or its business, please contact us through our Contact Us page or email us (hello@recle.co).
 

General Terms of Use

1. You must either create an account or use guest checkout to use the service

2. You must be at least eighteen (18) years old or the legal age of majority, whichever is greater, and you are agreeing to these Terms.

3. You also agree to abide by all applicable local, state, and national laws and regulations with respect to your use of the Website.

4. You agree to assume all responsibility concerning your use of the Website, including all activity occurring through your password (and related account access).  You also represent that all information you provide or provided to us upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.

5. You are responsible for keeping your password secret and secure.

6. You shall immediately notify us if you suspect or become aware of any loss, theft, or unauthorised use of your password.

7. We reserve the right, in its sole discretion, to terminate your access to the Website for any or no reason.

Order Terms

The Returns & Refunds Policy applies for all products purchased through the Reclé checkout.

You acknowledge that Reclé provides a platform for users to purchase Products from a Seller, and that a sales contract is formed between you and Reclé.

You will be sent confirmation of the sales contract between Reclé and yourself via email promptly after the conclusion of the contract.
 

Refund & Returns Policy
 

Our Return Policy applies to all returns, and only for regular-priced items purchased through our website – www.recle.co

 

Returns will refunded in via store credit, in the form of gift card. All returns must reach us within 14 days of receipt (Local) or 35 days of receipt (International). A handling fee of S$4 for each return processed will be deducted from the Store Credits issued.

 

DEFECTIVE ITEMS: All merchandise are carefully checked before shipping out. IF you do receive any defective items, please contact us within 48 hours after delivery, via our Contact Us page or email (hello@recle.co). Any returns requested after the stipulated time frame will not be accepted.

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• Merchandise must have all original tags and original clear packaging intact.

• Merchandise must still be in its original brand new, never washed, unworn and unscented condition.

 

 

Kindly provide us with your name, contact details (email), order number and photo/ video of the defective product (for verification purposes). Our support team will then assist you further with a solution.

 

MISSING ITEMS: All merchandise are carefully checked before shipping out. In the event which you did not receive a particular item, please contact us within 48 hours after delivery, via our Contact Us page or email (hello@recle.co). 

 

STATEMENTS ON COLOURS:

 

Actual product colours may vary from colours shown on your monitor.

 

Different computer screens, operating systems, and even web browsers have different colour characteristics, so it is not possible to get a given colour to look the same on every screen.

 

Colours in any promotional material shared by Reclé may also be altered due to editing required to achieve higher photo/video quality.

  

STATEMENTS ON SIZES:

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Sizes stated on our website exist as a reference for the product, and actual sizes of the physical product might differ due to manufacturing or human errors.

 

WHAT IS CONSIDERED A DEFECTIVE ITEM: An item is considered defective once the overall look of the apparel (when worn) is affected. These manufacturing defects are evident at the point of receipt such as large stains, holes, pills, missing buttons, faulty zippers and sewing errors.

 

Treatment of your product with the use of bleach, strong detergents, high heat (e.g. dryer, burns) or soaking may result in unintended damage to your items. We will not be able to offer a replacement or refund once your items have been washed or worn.

 

Examples of, but not limited to, other minor imperfections that are unlikely to reduce the overall look of the item and hence not deemed as defects are:

• Placement of prints for printed items as it will differ for every piece due to cut of fabric.

• Slight discrepancy in representation of product colours due to lighting differences.

• Dirt material or technical markings that can be easily washed off.

• Variation in measurements (within our acceptable tolerance) between pieces of the same design that do not affect the item when worn.

• Small dotted stains on light coloured items that are not at obvious places.

• Loose threads, loose buttons and any other reason similar in effect where it is easily rectifiable.

 

All other reasons for a request for return will be considered on a case by case basis. We reserve the right of final decision in the event of any dispute.

 

RETURNS FROM THE POSTAL SERVICE: If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded and you will need to create another order again. You will not be refunded for the postage as we have incurred the cost sending you the order.

 

*Please note: Refunds will be issued via store credit in the form of a gift card.

 

IF YOUR ITEM IS NOT RECEIVED: If the expected delivery date has passed, please contact us through our Contact Us page. If the support team cannot find a solution to fulfil your order, we will offer you a replacement order to send you the goods again.

 

RETURNS BY CUSTOMER: Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

 

If you have any questions regarding the Return Policy, please contact us through our Contact Us page or hello@recle.co.

Acceptable Use Policy
 

This acceptable use policy sets out the terms between you and Reclé under which you may access the Service. This acceptable use policy applies to all users and visitors to, the Service. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which form part of our Terms and Conditions.

 

Prohibited Uses

 

You may use our site only for lawful purposes.

You may not use our site:

1. In any way that breaches any applicable local, national or international law or regulations.

2. In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

3. For the purpose of harming or attempting to harm minors or anyone in any way.

4. To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.

5. To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

6. To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

 

You also agree:

1. Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our General Terms of Use.

2. Not to access without authority, interfere with, damage or disrupt:

   • any part of our site;

   • any equipment or network on which our site is stored;

   • any software used in the provision of our site;

   • or any equipment or network or software owned or used by any third party.​

3. Not to abuse our staff through emails and social media. Any form of abuse will result in your account being blocked. We will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
    

Data Protection Notice

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This Data Protection Notice (“Notice”) sets out the basis which Reclé (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our customers in accordance with the Personal Data Protection Act (“PDPA”).

This Notice applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.

 

As used in this notice:

“Customer” means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us; and “personal data” means data, whether true or not, about a customer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.

 

Personal Data we collect

Depending on the nature of your interaction with us, we may collect some of your personal data, example:

1. Your name

2. Contact information such as your address, email address or telephone number

3. Financial information such as credit card numbers, debit card numbers or bank account information.

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Collection, Use and Disclosure of Personal Data

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We generally do not collect your personal data unless (a) it is provided to us voluntarily by you directly or via a third party who has been duly authorised by you to disclose your personal data to us (your “authorised representative”) after (i) you (or your authorised representative) have been notified of the purposes for which the data is collected, and (ii) you (or your authorised representative) have provided written consent to the collection and usage of your personal data for those purposes, or (b) collection and use of personal data without consent is permitted or required by the PDPA or other laws.

 

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorised by law).

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We may collect and use your personal data for any or all of the following purposes:

(a) performing obligations in the course of or in connection with our provision of the goods and/or services requested by you;

(b) verifying your identity;

(c) responding to, handling, and processing queries, requests, applications, complaints, and feedback from you;

(d) managing your relationship with us;

(e) processing payment or credit transactions;

(f) sending your marketing information about our goods or services including notifying you of our marketing events, initiatives and promotions, lucky draws, membership and rewards schemes and other promotions;

(g) complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority;

(h) any other purposes for which you have provided the information;

(i) transmitting to any unaffiliated third parties, including our third-party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes; and

(j) any other incidental business purposes related to or in connection with the above.

We may disclose your personal data:

(a) where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods or services requested by you; or

(b) to third-party service providers, agents and other organisations we have engaged to perform any of the functions listed in the clause above for us.

The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
 

Your Data Protection Rights

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You have the following rights based on the Personal Data Protection Commission (PDPC):

Access to and Correction of Personal Data

If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below. 

*Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request. 

We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request.

If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).

 

Withdrawing your Consent

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The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you.

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You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in our Contact Us page.

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Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us.

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In general, we shall seek to process your request within ten (10) business days of receiving it.

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Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you, and we shall, in such circumstances, notify you before completing the processing of your request.

Should you decide to cancel your withdrawal of consent, please contact us in the manner described in the clause above.

*Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.

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Protection of Personal Data

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To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorized third-party service providers and agents only on a need-to-know basis. 

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You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

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Retention of Personal Data

We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected or as required or permitted by applicable laws.

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We will cease to retain your personal data or remove the means by which the data can be associated with you as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected and is no longer necessary for legal or business purposes.

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Effect of Terms & Conditions

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All policies, notices and parts of our Terms & Conditions are effective since 1st January 2022.
 

Changes to Terms & Conditions

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We may revise any policies, notices and parts of our Terms & Conditions from time to time without any prior notice. Your continued use of our services constitutes your acknowledgement and acceptance of such changes.