Our Return Policy applies to all returns, and only for regular-priced items purchased through our website – www.recle.co

Returns will refunded in via store credits, in the form of a gift card. All returns must reach us within 14 days of receipt (Local) or 35 days of receipt (International). A handling fee of S$4 for each return processed will be deducted from the store credits issued.

Defective Items

 

All merchandise are carefully checked before shipping out. If you do receive any defective items, please contact us within 48 hours after delivery, via our Contact Us page or email (hello@recle.co). Any returns requested after the stipulated time frame will not be accepted.
 

• Merchandise must have all original tags and original clear packaging intact.

• Merchandise must still be in its original brand new, never washed, unworn and unscented condition.
   

Kindly provide us with your name, contact details (email & number), order number and photo/video of the defective product (for verification purposes). Our support team will then assist you further with a solution.

Missing Items

 

All merchandise are carefully checked before shipping out. In the event which you did not receive a particular item, please contact us within 48 hours after delivery, via our Contact Us page or email (hello@recle.co). 

Statements on Colours
 

• Actual product colours may vary from colours shown on your monitor.

• Different computer screens, operating systems, and even web browsers have different colour characteristics, so it is not possible to get a given colour to look the same on every screen.

• Colours in any promotional material shared by Reclé may also be altered due to editing required to achieve higher photo/video quality.

Statements on Sizes
 

• Sizes stated on our website exist as a reference for the product, and actual sizes of the physical product might differ due to manufacturing or human errors.

 

What is considered as a defective item?

An item is considered defective once the overall look of the apparel (when worn) is affected. These manufacturing defects are evident at the point of receipt such as large stains, holes, pills, missing buttons, faulty zippers and sewing errors.
 

Treatment of your product with the use of bleach, strong detergents, high heat (e.g. dryer, burns) or soaking may result in unintended damage to your items. We will not be able to offer a replacement or refund once your items have been washed or worn.

Examples of, but not limited to, other minor imperfections that are unlikely to reduce the overall look of the item and hence not deemed as defects are:
 

• Placement of prints for printed items as it will differ for every piece due to the cutting of each fabric.

• Slight discrepancy in representation of product colours due to lighting differences.

• Dirt material or technical markings that can be easily washed off.

• Variation in measurements (within our acceptable tolerance) between pieces of the same design that do not affect the item when worn.

• Small dotted stains on light coloured items that are not at obvious places.

• Loose threads, loose buttons and any other reason similar in effect where it is easily rectifiable.
   

All other reasons for a request for return will be considered on a case by case basis. We reserve the right of final decision in the event of any dispute.
 

Returns from Postal Office
 

If your order is returned to us due to non-delivery or incorrect address, it will be automatically cancelled and refunded. You will need to create a new order again. You will not be refunded for the postage as we have incurred the cost sending you the order.

*Please note: Refunds will be issued via store credit in the form of a gift card.

If your item is not received:

 

If the expected delivery date has passed, please contact us through our Contact Us page or email us at hello@recle.co. If the support team cannot find a solution to fulfil your order, we will offer you a replacement order to send you the goods again.

Returns by customer:

 

Any returned parcels sent by the customer without acknowledgement from a member of the support team will not be returned/exchanged or refunded.

If you have any questions regarding the Return Policy, please contact us through our Contact Us page or email us at hello@recle.co.